ServiceNow
Master ServiceNow with comprehensive, real-time training at Online IT Vidhya. Learn ITSM fundamentals, ServiceNow administration, client scripts, business rules, Flow Designer, REST integrations, and advanced development concepts through practical exercises and real-world projects.
Why Choose Our ServiceNow Training?
Build a successful career in ServiceNow with expert-led online training at Online IT Vidhya. Our comprehensive ServiceNow course is designed for beginners, IT professionals, and aspiring developers who want to gain practical knowledge of the ServiceNow platform.
Our training covers ServiceNow administration, IT Service Management (ITSM), scripting, automation, workflows, security, and integrations. With hands-on exercises and real-time scenarios, students will learn how to configure, customize, and develop applications on the ServiceNow platform.
Our experienced trainers provide practical demonstrations, industry-relevant examples, and step-by-step guidance to help students build confidence in ServiceNow development.
The course also includes practical assignments, interview preparation, and guidance on ServiceNow best practices.
You Will Also Gain Experience With Modern Tools and Technologies Such As:
ServiceNow Platform Administration
IT Service Management (ITSM)
Incident, Problem, Change, and Request Management
JavaScript and ServiceNow Scripting
Client Scripts and Business Rules
Access Control Lists (ACLs)
UI Policies and UI Actions
Script Includes and GlideAjax
Flow Designer and Workflow Automation
SLA Management
Notifications and Scheduled Jobs
Import Sets and Transform Maps
REST API Integrations
Reports and Dashboards
Testing and Debugging
Who Can Learn This Course?
This course is ideal for:
Fresh graduates who want to start a career in ServiceNow
Students interested in ITSM and cloud-based platforms
Beginners who want to learn ServiceNow administration and development
Software developers looking to expand their technical skills
IT support professionals and system administrators
Working professionals planning to switch to ServiceNow
Professionals preparing for ServiceNow developer interviews
No prior ServiceNow experience is required. Basic computer knowledge is sufficient to begin learning. Familiarity with JavaScript will be helpful for advanced development topics.
Prerequisites for the ServiceNow Course
There are no strict prerequisites for joining this course. However, the following knowledge will be beneficial:
Basic understanding of computers and web applications
Fundamental knowledge of IT services
Basic JavaScript knowledge (recommended)
Interest in automation, ITSM, and application development
Career Opportunities After ServiceNow Training
After completing the training and developing practical skills, learners can explore roles such as:
ServiceNow Administrator
ServiceNow Developer
ServiceNow ITSM Developer
ServiceNow Support Engineer
ServiceNow Application Developer
ServiceNow Technical Consultant
Why Learn ServiceNow at Online IT Vidhya?
At Online IT Vidhya, our ServiceNow training focuses on practical learning, real-time scenarios, and industry-relevant technical skills.
Students receive structured guidance to understand the ServiceNow platform, develop automation solutions, troubleshoot applications, and prepare for technical interviews.
Our curriculum includes hands-on assignments, scripting exercises, platform configuration, integration concepts, and development best practices to help students build job-ready skills.
Course Curriculum
1.ITSM Fundamentals
- Introduction to IT Service Management, ITIL concepts, and service management processes.
2.ServiceNow Platform Basics
- Platform navigation, applications, modules, tables, forms, lists, users, groups, and roles.
3.Incident, Problem, Change, and Request Management
- Understand and configure core ITSM processes.
4.Client Scripts
- Client-side scripting, form events, and field validation.
5.Business Rules
- Server-side scripting and database operations.
Access Control Lists (ACLs)
- Roles, permissions, and record-level and field-level security.
SLA Management
- Service Level Agreements, SLA definitions, and tracking.
Scheduled Jobs
- Automating recurring tasks using scheduled execution.
Notifications and Events
- Email notifications, event registration, and event-based automation.
Flow Designer
- Create automated workflows using triggers, actions, and conditions.
Background Scripting
- Execute and test server-side scripts.
UI Policies
- Configure dynamic form behavior using conditions.
UI Actions
- Create custom buttons, links, and form actions.
Script Includes
- Develop reusable server-side JavaScript functions.
Glide Ajax
- Communicate between client-side scripts and server-side Script Includes.
Import Sets and Transform Maps
- Import, map, and transform external data.
Update Sets
- Capture and migrate configuration changes between instances.
REST Integrations
- Work with REST APIs, HTTP methods, and external systems.
Reports and Dashboards
- Create reports, charts, and dashboards for data analysis.
Testing, Debugging, and Best Practices
- Troubleshoot scripts, validate functionality, and follow development standards.
Practical Assignments
- Practice ServiceNow configuration, scripting, automation, and integrations.
Interview Questions
- Prepare for ServiceNow administration and developer interviews.
Official Learning Resources
- Explore official ServiceNow documentation and learning resources.
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Lifetime Access
You will be provided with lifetime access to presentations, quizzes, installation guides and notes.
Lifetime Access
You will be provided with lifetime access to presentations, quizzes, installation guides and notes.
Lifetime Access
You will be provided with lifetime access to presentations, quizzes, installation guides and notes.
Lifetime Access
You will be provided with lifetime access to presentations, quizzes, installation guides and notes.
Lifetime Access
You will be provided with lifetime access to presentations, quizzes, installation guides and notes.
Lifetime Access
You will be provided with lifetime access to presentations, quizzes, installation guides and notes.
The Trainer was full of knowledge and excellent skills. The classes were also regular as they promised.
Kranthi
The Trainer was full of knowledge and excellent skills. The classes were also regular as they promised.
Kranthi
The Trainer was full of knowledge and excellent skills. The classes were also regular as they promised.
Kranthi
FAQs
What if I miss a class?
- You will never miss a lecture at OnlineITvidhya You can choose either of the two options: View the recorded session of the class available in your LMS. You can attend the missed session, in any other live batch.
What if I have queries after I complete this course?
- Your access to the Support Team is for a lifetime and will be available 24/7. The team will help you in resolving queries, during, and after the course.
Can I Attend a Demo Session before Enrolment?
- You can get a sample class recording to ensure you are in right place. We ensure you will be getting complete worth of your money by assigning a best instructor in that technology.
What are the diff modes of training that OITV provides?
- At OITV, you can enroll in either the instructor-led online training or self-paced training. Apart from this, OnlineITvidhya also offers corporate training for organizations to upskill their workforce. All trainers at OnlineITvidhya have 12+ years of relevant industry experience, and they have been actively working as consultants in the same domain, which has made them subject matter experts. Go through the sample videos to check the quality of our trainers.
Is it possible to switch from Self paced to instructor led live training?
- You can definitely make the switch from self-paced training to online instructor-led training by simply paying the extra amount. You can join the very next batch, which will be duly notified to you.